Lies and incompetence, Telkom... Line dead, three weeks and counting

<p><br />My telephone and Internet service went off on Sunday 4 September.</p> <p>Since then I have reported it and asked for updates many times. I have been told that my service has been restored, that it is a cable theft problem, that it is a "cabinet problem", that a technician has been assigned (several times), that it will be sorted in the next day or two (at least three times), and that the technician is "in my area".</p> <p>Today I was given an escalation number and told to call back after 2.00pm to see when the technician would be there. This afternoon I'm told that the "commitment date" is now 6 October.</p> <p>So, no comms for three weeks and two days so far, and it'll be four weeks and four days by the time the commitment date rolls around. How is this acceptable Telkom? How hard can it be? My neighbours had service throughout the so-called cable theft period.</p>