LIES AND DELAYS AGAIN

I'm sick and tired of the horrible service we are getting from Telkom! Every 2 weeks or so we are left without internet on our adsl line. Due to the exact same issue each time! Then it takes 3-6 days to just escalate the fault - cause after 3 days absolutely no action has been taken on the issue! Phone call after phone call to the call centre gets cut-off mid conversation. When logging the fault no other faults are indicated in the area, when consulting neighbours they aren't experiencing issues with their telkom adsl. But when we eventually get a representative on the line they blame an area fault with no indication of what the fault is or even when it might be resolved. In these times that we are forced to work from home and the no-work-no-pay rule applies this is unacceptable. Again on day 3 without connection with no answers or help!!!!!!!!