lies and deceit

Im sorry I have to be the one complaining today but I have to because im not happy at all.I recently app**** for a contract online,I was contacted shortly there after by a sales agent.I was asked what did I apply online for,I rep**** a Samsung s8 plus with the vr and controller with 100gigs.the lady wasnt sure if there was stock or not so she had to find out anyway after finding out she says they do have stock so we went through my application and everything was successful and the debit was taken from my accoun***** now a week that I haven't heard or received any sms or call from telkom.I have been calling them the entire week to follow up on my order they kept telling me its still being processed and waiting to be given to the delivery company.today I call telkom for a follow up they tell me they cancelled my contract because they don't have stock and that I will be refunded within seven days.I don't want the refund I want my device that I have been promised and have waited so long for.this isn't the first time telkom is doing this.