Lies and ****************

If I could give a zero rating, I would. I enquired about a month to month contract of R299 for 40 gigs day data and 40 gigs night data. The agent signed me up for the month to month plan at the beginning of July 2020. A few days later I received the simcard. I wanted to month to month till Fibre is available in my area which this agent was informed about. On 3rd August, I decided to cancel my month to month contract as their after sales sucks. I called the contact Centre and could never get through to an agent, tried the chat and no answer. I went to the store in Parow Centre who gave me a guide on how to cancel which I did on 3rd via the mobile app. I receive confirmation that I will be contacted within 7 working days for my request which would be outside of the 1 month business to cancel without charges.

I then received a bill for R697 on 4th August which will be debited on 31st August. I tried the contact Centre again, no answer. Tried to chat, got through to Roswell who confirmed that he sent a request to cancel and I would be charged and additional R807 for cancellation of a 24 month contract. I am shocked cause this was month to month.

This business is disgusting to customers, turns out I won't be debited for month 1 and instead be debited month 2 for both months, again I was never informed of this. Also I cannot make an EFT payment cause they will still debit.

Telkom, I want to end MY MONTH TO MONTH CONTRACT with you as that is what I signed up for and also I cancelled within a business month therefore I should not be charged