bA
brenda A
1 reviews | Active since Mar 2018
05 Mar 2018, 19:59
LIES ABOUT UPGRADING YOUR CONTRACT
About last year june 2017 I got a contract with Telkom for about R700 all inclusive- we paid all there fees and then around November 2017 I received a call from a Telkom agent advising me of a special for about R799 . I then specifically asked the agent will this change the amount that I wouked be paying and she specifically said no it wont. stated that it would stay the same. the first month after the upgrade I received an invoice and the amount was higher than what we normally pay - around R900 something I then called and they advised me that it was just the upgrading fees and that the agent should have advised me - we then paid the fees and let it go- then the next month the amount was higher but not as bad- to my surprise this month the amount is R1300 something - I called there office and I couldn't get through after some attempts - when I finally got through the I advised that there was an issue getting through - then I explained that my bill is almost double - explained the story of the upgrade- they transferred me from sales to billing to sale . the phone would drop after I held on for so long- I then kept trying till they said they would get a manager for me and till to date no manager has ever called me and the call was even dropped as I waited. I was even provided with an email address ********** and was advised that same would be sent to a manager- they refused to provide me with the managers email and no one responds till to date.i tweeted about my experience on the 2nd March 2018 and received a response on the 3rd March but the response didn't account for someone adding on services I never requested or acknowledging that something was wrong - non human response. I was advised to cancel the services if I was not happy about it but that I would be fined about R900 too down grade the service - how can you charge someone for the services that they never requested- stated that they are hosting my website-who asked them to host- I have a company that's hosting - nah they must stop this - im a good paying customer but they treat us like ****- this is whats making Telkom fail- bad service BAD SERVICE.IF YOU CAN SAVE YOURSELF
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brenda A's updateReviewer Update
29 Mar 2018, 19:38I further went to the store at Menlyn and was advised that they don't deal with Billing enquires at the shop after standing I a long quee I was advised to call a certain number - I called the number but still no solution although on discovery of same I found out that they have noted that they are charging me for hosting a website that isn't even a website but a gmail account ( like who the hell authorises a gmail account to be hosted???? and we are now just at the point where the bill is increasing each month and they want a letter from us cancelling the services - like what ****.....but the truth be told we don't have an option but to comply because if I don't I still end up with a bill that's crazy. in response to the above if you do actually make a follow up it will be a miracle cause I loged a complaint and till today NO ONE FROM TELKOM EVER CALLED ME TO GIVE A RESPONSE- I HAD TO CALL AND STILL NO SOLOUTION. Imagine but anyways I hope there happy because im a young women trying to get my business off the ground and to be cheated like this really breaks my heart- the rich get rich by cheating the small companies that cant do anything - THANKS ALOT TELKOM- I HOPE THIS DOESNT HAPPEN TO ANYONE ELSE
bA
brenda A's update29 Mar 2018, 19:38
Reviewer Update
I further went to the store at Menlyn and was advised that they don't deal with Billing enquires at the shop after standing I a long quee I was advised to call a certain number - I called the number but still no solution although on discovery of same I found out that they have noted that they are charging me for hosting a website that isn't even a website but a gmail account ( like who the hell authorises a gmail account to be hosted???? and we are now just at the point where the bill is increasing each month and they want a letter from us cancelling the services - like what ****.....but the truth be told we don't have an option but to comply because if I don't I still end up with a bill that's crazy. in response to the above if you do actually make a follow up it will be a miracle cause I loged a complaint and till today NO ONE FROM TELKOM EVER CALLED ME TO GIVE A RESPONSE- I HAD TO CALL AND STILL NO SOLOUTION. Imagine but anyways I hope there happy because im a young women trying to get my business off the ground and to be cheated like this really breaks my heart- the rich get rich by cheating the small companies that cant do anything - THANKS ALOT TELKOM- I HOPE THIS DOESNT HAPPEN TO ANYONE ELSE
bA
brenda A's updateReviewer Update
31 Mar 2018, 15:04GOOD DAY TELKOM
ACCOUNT : ********** 65715
SERVICE REF: ********** 338
TELKOM INVOICE FOR ADRIGWE ATTORNEYS
Please note that around November 2017 I received a call from one of your agents who advised that they had some special offer for me. A package for R799 OR SO. I then specifically requested that if this would change the amount that I am paying – the agent advised that it won’t- except for the upgrading fees- we then paid that fee and ever since our bill has been ridiculously high.
Last month it amounted to R1300 after several attempted to get someone to advise why no one could explain we just kept being sent from one department to the other. I even visited the branch where I was advised that they don’t deal with billing issues and that I would have to resort back to calling. I have tweeted and called until finally was given this email. I don’t know who authorized the following service but please REMOVE THEM. What so disheartening is the lack of a response- BAD SERVICE? The one tweet we received advised us that if we are not happy with the service we should just cancel but how can we cancel a service we never authorised or requested. Anyways its very disheartening and bad to complain and lodge complaints with your department and not received a response.
A perfect example we have requested that our payment date be moved to the 25th of each month but we still keep receiving the bill randomly. Check the calls records that request has been made several time till today no one has honoured such a request.
Please note that I CALLED WITH THE REF: ********** 8 and requested assistance- note that no one called me to give a response and no one have ever done that – an example of bad service once more.
We are adhering to your rules with regards to your procedures but no one is assisting us on our side. We are left with no option but to advise you that the bill sent to us for R2267.60 has been paid in full as per our request that you downgrade our service although ( you stated that you cant downgrade until it has been paid).
Brenda Adrigwe LLB (Wits); Ruddy Kabwe LLB (UP)
Please remove the following service with immediate effect.
BUSINESS UNCAPPED 4MBPS TIN 368326 (we didn’t authorise this)
TI WEB HOSTING STARTER UNIX TIN36331-(LIKE WHAT ARE YOU EVENN HOSTING???? – this is a gmail account that we never asked you to host and how stupid can someone be to host a gmail email address- even any logical thinking person will know this is not fair. We have a company that hosts our website so please sit down) remove same
TI MAIL BOX 3 GB TIN ********** – remove same ( I don’t even know what this is )
LIKE IN SHORT REMOVE EVERYTHING THAT THE PACKAGE DOESN’T COVER AND STOP CHARGING US .ALL WE WANT IS THE NORMAL PACKAGE for R400 PLEASE CHECK YOUR CALL RECORDS FOR THE CALL FROM YOUR AGENT IN NOVEMBER OR DECEMBER WHERE YOUR AGENTS BECAUSE THEY ARE SERIOUSLY ******** US .
PLEASE DOWNGRADE THE SERVICE TO just internet package of R400 – DO HOST ANYTHING DON’T JUST DON’T- NO THANK YOU
THANKS FOR NOTHING- DONE TODAY ALL PAYMENTS ARE UP TO DATE
bA
brenda A's update31 Mar 2018, 15:04
Reviewer Update
GOOD DAY TELKOM
ACCOUNT : ********** 65715
SERVICE REF: ********** 338
TELKOM INVOICE FOR ADRIGWE ATTORNEYS
Please note that around November 2017 I received a call from one of your agents who advised that they had some special offer for me. A package for R799 OR SO. I then specifically requested that if this would change the amount that I am paying – the agent advised that it won’t- except for the upgrading fees- we then paid that fee and ever since our bill has been ridiculously high.
Last month it amounted to R1300 after several attempted to get someone to advise why no one could explain we just kept being sent from one department to the other. I even visited the branch where I was advised that they don’t deal with billing issues and that I would have to resort back to calling. I have tweeted and called until finally was given this email. I don’t know who authorized the following service but please REMOVE THEM. What so disheartening is the lack of a response- BAD SERVICE? The one tweet we received advised us that if we are not happy with the service we should just cancel but how can we cancel a service we never authorised or requested. Anyways its very disheartening and bad to complain and lodge complaints with your department and not received a response.
A perfect example we have requested that our payment date be moved to the 25th of each month but we still keep receiving the bill randomly. Check the calls records that request has been made several time till today no one has honoured such a request.
Please note that I CALLED WITH THE REF: ********** 8 and requested assistance- note that no one called me to give a response and no one have ever done that – an example of bad service once more.
We are adhering to your rules with regards to your procedures but no one is assisting us on our side. We are left with no option but to advise you that the bill sent to us for R2267.60 has been paid in full as per our request that you downgrade our service although ( you stated that you cant downgrade until it has been paid).
Brenda Adrigwe LLB (Wits); Ruddy Kabwe LLB (UP)
Please remove the following service with immediate effect.
BUSINESS UNCAPPED 4MBPS TIN 368326 (we didn’t authorise this)
TI WEB HOSTING STARTER UNIX TIN36331-(LIKE WHAT ARE YOU EVENN HOSTING???? – this is a gmail account that we never asked you to host and how stupid can someone be to host a gmail email address- even any logical thinking person will know this is not fair. We have a company that hosts our website so please sit down) remove same
TI MAIL BOX 3 GB TIN ********** – remove same ( I don’t even know what this is )
LIKE IN SHORT REMOVE EVERYTHING THAT THE PACKAGE DOESN’T COVER AND STOP CHARGING US .ALL WE WANT IS THE NORMAL PACKAGE for R400 PLEASE CHECK YOUR CALL RECORDS FOR THE CALL FROM YOUR AGENT IN NOVEMBER OR DECEMBER WHERE YOUR AGENTS BECAUSE THEY ARE SERIOUSLY ******** US .
PLEASE DOWNGRADE THE SERVICE TO just internet package of R400 – DO HOST ANYTHING DON’T JUST DON’T- NO THANK YOU
THANKS FOR NOTHING- DONE TODAY ALL PAYMENTS ARE UP TO DATE