jP
justin P
1 reviews | Active since Jul 2010
09 Mar 2015, 11:42
Lies about service escalation @ slow responses
I ordered an account transfer to a new address on the 2nd Feb 2015. I was promised it would be done within 21 days...much to my surprise (NOTE SARCASM) nothing has been done. I have called about 6 times, each call lasting longer than 45mins just for someone to answer. No one seems to know whats going on, all i get is \someone is working on it
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Telkom's replyOfficial
09 Mar 2015, 12:23Hello justinlgb,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
***
Apologies for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
***
Apologies for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Telkom's reply09 Mar 2015, 12:23
Official
Hello justinlgb,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
***
Apologies for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
***
Apologies for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team