Lies

I app**** for a fixed line to my house on the 12/10/2015 but the application was rejected due to apparent cable theft in the area but was never informed of my application being rejected. I had to go back to the branch and enquire why it was taking so long only to find out about the rejected application. I app**** again at the same branch and was told i was wasting my time. I eventually got a wireless telephone for the interim. I then found the technician yesterday outside my house at the exchange box who told me there is no cable theft here and all the numbers work, he just needs an order number to come do the installation. There are numerous people in my complex who have fixed lines, why can't the rest of us get? Why must we fight? Calling 10210 is a complete waste as no one answers or you get bounced between sales and technical, each blaming the other. Please give us fixed lines.