1 reviews | Active since Mar 2016

22 Mar 2017, 19:29

Liers and treat customers like idiots

<p>I logged a fault with telkom for my line yesterday (21/03/2017) and today i receive call from a telkom worker who did not identify himself from his cellphone ( ********** ) saying that telkom cant provide my paid for line speed because my ISP is at fault. evedently you clearly dont understand that an ISP provide data and not the line speed!</p> <p> </p> <p>why dont you stop trying to pass the blame and lying to your customers and treating them like idiots. you are seriously bigger idiots then how you treat your clients if you believe an ISP is resposible for telkom line. do you even understand how your business works?</p>

0
Replies (2)
Telkom
Telkom's reply23 Mar 2017, 10:48
Official

Good day Matthew,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

's update10 Apr 2017, 09:24
Reviewer Update

the problem has been resolved without your help, maybe next try to respond to the issue within 20 days...