1 reviews | Active since Oct 2012
**** to about a debit order
<p><span style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;">Good Day</span><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><span style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;">My name is Noluthando NDzimande an agent I spoke to on the 07 May 2017 I asked him I don't want to be debited and he said we can't cancel it however you can make a manual payment 10days before the debit date which in my case is the 20 I paid the full amount owing for the monthR470. To my surprise today on the 21 June I was billed R439.62,why was I told a lie?.Please note I won't pay a penalty charge R200.42 please remove the penalty charge as I'm really dissapointed had I know I was **** to my debit would have gone through because the was no funds in my account pleae assist me. BELOW is the email confirmation I won't be charged a debit order after making a manual payment from a call centre agent</span><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><span style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;">Regards</span><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><span style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;">N Ndzimande</span><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><span style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;">Sent from Huawei MediaPad</span><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /><br style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 19. ********** ********** 3px;" /></p> <div class="quote" style="color: #000000; font-family: sans-serif; font-size: 13px; line-height: 1.5;"><br /><br />-------- Original Message --------<br />Subject: Confirmation<br />From: "Siyanda Gregory Mntaka ********** />To: <a ********** ********** />CC: <br /><br /><br /> <blockquote class="quote" style="margin-left: 0.8ex; border-left-width: 1px; border-left-color: #cccccc; border-left-style: solid; padding-left: 1ex;"> <div style="direction: ltr; font-family: Tahoma; color: #000000; font-size: 10pt;"> <p style="margin-top: 0px; margin-bottom: 0px;">Good day</p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <p style="margin-top: 0px; margin-bottom: 0px;">As per our telephonic conversation please note that i have have thedebit order date from the 5th of the month to the 20th of the month, so whenever you make manual payments before the 10th of the month telkom will not debit your account on the 20th as your payments will be reflecting by then.</p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: Gabriola; font-size: large;"><strong>Kind Regards</strong></span></em></span></p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: Gabriola; font-size: large;"><strong>Siyanda Mntaka</strong></span></em></span></p> <div><span style="font-size: 11pt;"><span style="color: black; font-family: Gabriola; font-size: large;"><span style="font-size: 12pt;"><em><strong>Customer Service Representative</strong></em></span></span></span></div> <div><span style="font-size: 11pt;"><span style="color: black; font-family: Gabriola; font-size: large;"><span style="font-size: 12pt;"><em><strong>PostPaid/DATA Department</strong></em></span></span></span></div> <div> </div> <div><span style="font-size: 11pt;"><span style="color: #425563; font-family: Gabriola;"><span style="font-size: 10pt;"><strong><span style="font-size: medium;">T: <u><a href="tel:+27 (0) 81 180">+27 (0) 81 180</a></u></span></strong></span></span></span></div> <div><span style="font-family: Calibri, sans-serif; font-size: small;"><span style="font-size: 11pt;"><span style="color: black;"><span style="font-size: 12pt;"><em><span style="font-family: Gabriola; font-size: large;">E: </span><a ********** style="font-family: Gabriola; font-size: ********** <div> </div> <div><span style="font-family: Calibri, sans-serif; font-size: small;"><span style="font-size: 11pt;"><span style="font-size: 12pt;"><a href="https://webmail.telkom.co.za/owa/redir.aspx?REF=Xi4uF4DHbaUoZdI6Sjzpd0DzIdGKETYBmXKaztEo1_aEZrGBxuLTCAFodHRwOi8vd3d3LnRlbGtvbS5jby56YS8." target="_blank"><img alt="Telkom-Logo2015-Signature" width="163" height="93" align="left" border="0" /></a></span></span></span></div> </div> </div> </blockquote> </div>
HI Luleka
this is the mobile number in question ********** 938 reference number is: AI **********
HI Luleka
this is the mobile number in question ********** 938 reference number is: AI **********
STILL WAITING AND ITS A WEEK LATER FOR A REPLY AI **********
STILL WAITING AND ITS A WEEK LATER FOR A REPLY AI **********
Still waiting Diketso for a reply its been 5 days now service number is ********** 938 I know you do not care about your customer and the service is unbelieveably shocking and non existant
Still waiting Diketso for a reply its been 5 days now service number is ********** 938 I know you do not care about your customer and the service is unbelieveably shocking and non existant
Thank you for chatting to us on 11 July 2017. Your conversation with the agent is available below:
Please hold for the next available Agent.
You are currently being assisted by Tracey Mdebele
6:29:29 PMTracey: Thank you for contacting Telkom Mobile, you are chatting to Tracey. How may I assist you?
6:29:32 PM You: u dropped the line on me
6:29:50 PM You: as I was asking why my line was still disconnected
6:30:18 PMTracey: Kindly provide me with the following.
1. Affected Number
2. I.D/passport number
3. Residential / Billing Address
4. Alternative number
6:30:46 PM You: 21A Dhlamini street ********** 3081 receive statement by email **********
6:31:12 PM You: So you wont apologise ?
6:31:28 PM You: I Dont know the numbers I have 2
6:32:03 PM You: Why are you quet
6:32:12 PM You: queit
6:33:21 PM You: Hellooooooo?
6:33:26 PMTracey: When was the last time you used the sim card?
6:33:28 PM You: Anybody there
6:34:32 PMTracey: Noluthando, When was the last time you used the sim card?
6:35:03 PMTracey: Are you still there?
6:35:06 PM You: This past monday at 12 midday
6:35:49 PMTracey: It shows that you lines are active.
6:36:10 PM You: no it isnt thats what I told yoou before its says emergency calls only
6:37:29 PMTracey: Due to no response, I will be forced to release the chat, please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day.
6:37:31 PM You: You cant tell me to restart the device
My line is disconnected by you idiots
Thank you for chatting to us on 11 July 2017. Your conversation with the agent is available below:
Please hold for the next available Agent.
You are currently being assisted by Tracey Mdebele
6:29:29 PMTracey: Thank you for contacting Telkom Mobile, you are chatting to Tracey. How may I assist you?
6:29:32 PM You: u dropped the line on me
6:29:50 PM You: as I was asking why my line was still disconnected
6:30:18 PMTracey: Kindly provide me with the following.
1. Affected Number
2. I.D/passport number
3. Residential / Billing Address
4. Alternative number
6:30:46 PM You: 21A Dhlamini street ********** 3081 receive statement by email **********
6:31:12 PM You: So you wont apologise ?
6:31:28 PM You: I Dont know the numbers I have 2
6:32:03 PM You: Why are you quet
6:32:12 PM You: queit
6:33:21 PM You: Hellooooooo?
6:33:26 PMTracey: When was the last time you used the sim card?
6:33:28 PM You: Anybody there
6:34:32 PMTracey: Noluthando, When was the last time you used the sim card?
6:35:03 PMTracey: Are you still there?
6:35:06 PM You: This past monday at 12 midday
6:35:49 PMTracey: It shows that you lines are active.
6:36:10 PM You: no it isnt thats what I told yoou before its says emergency calls only
6:37:29 PMTracey: Due to no response, I will be forced to release the chat, please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day.
6:37:31 PM You: You cant tell me to restart the device
My line is disconnected by you idiots