SK
Sthembiso K

1 reviews | Active since Oct 2012

19 Aug 2015, 10:35

**** about my contract ending date. Want my money

Hi Telkom Mobile. My contract is done yet you guys still want to debit me. I talked to your store reps at the Nicoleway branch and they told me that since my contract was in areas my last debit order is in August. When I called your call centre they advised me that I am on Month to month. I asked them to cancel and they said I have to go to store to do that. I go to store and they want my ID, I didn't have it and had to look for it. Now my debit order bounced because i know my contract is done so I budgeted for something else. Now they telling me that cancellation takes 30 Days and i will still be debited. 1. You didn't get my go ahead to put me on Month to month so why the f*** did you do it. 2. My contract is over so I am not paying you anything. NOTHING. 3. Why did your branch lie to me about my contract ending? 4. Why do I have to do so much to cancel a contract that is already over!!! Cancel my contract and do not even think about debiting me because you will not take any more of my money. My reference is ***0. i want my contract cancelled now!! Not in thirty days so you can try take more money. NOW!! My debit order bounced. i am not paying that fee. peace!

0
Replies (1)
Telkom
Telkom's reply19 Aug 2015, 13:08
Official
Hello Sthembiso Kunene,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM136140

Regards
Luleka
Telkom Social Media Team