WL
Wesley L
1 reviews | Active since Feb 2014
17 Mar 2015, 11:20
**** about Infrastructure
Called Telkom 10213 to order a land line and an ADSL package and spoke to a pleasantly competent Telkom representative called Fikile.<br> <br> She took me through the motions and assisted me in ordering my broadband deal and voice line, specifically asking me for my address/area/building complex, then doing a check and telling me that they HAVE AVAILABLE INFRASTRUCTURE to accommodate my order.<br> <br> Today I called to check the status of my order (***A) and the Telkom representative told me that the infrastructure for my area is not adequate and that they have to upgrade the area, which will take until the 29th of April (43 days). Very poor!
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Replies (1)Telkom's replyOfficial
17 Mar 2015, 13:50Hello Wes2009,
Thank you for your post.
Kindly be advised that we are currently investigating the issue and we will provide you with feedback.
Your reference number is SM96830.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
Kindly be advised that we are currently investigating the issue and we will provide you with feedback.
Your reference number is SM96830.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Best regards,
Telkom's reply17 Mar 2015, 13:50
Official
Hello Wes2009,
Thank you for your post.
Kindly be advised that we are currently investigating the issue and we will provide you with feedback.
Your reference number is SM96830.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
Kindly be advised that we are currently investigating the issue and we will provide you with feedback.
Your reference number is SM96830.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Best regards,
