KG
Karl G

1 reviews | Active since Sept 2015

08 Jan 2016, 20:50

**** about billing to make a sale

I went in store to investigate the cellular contracts, 1st the staff told me the contacts are all per second billing, this is NOT TRUE as I found out after moving away from my current provider. The consultant then worked out our 1st billing to only come off at the end of January. She specifically told us we would NOT be prorata for the device, only the contract amount, which she calculated to be R42. Today we received the account and the device and contract were prorated , so our bill is double. I went into the store to ask the consultant why she told us otherwise, and she complety denied it, regardless of the fact that she even calculated the \exact"amount we would be billed. Consultants lying to prospective clients just to get people to sign the contracts is absolutely disgusting and the completely disgusting attitude when I confronted her was rude and unacceptable . Her lies continued as I talked to her"

0
Replies (1)
Telkom
Telkom's reply09 Jan 2016, 08:25
Official
Hello karlgroenewald,

We apologise for the service received.

We will escalate this matter to the store manager to investigate further and provide feedback at the soonest.

Your social media ***

Regards,
Fridah
Telkom Social Media Team