Lie cheat and ***** unhelpfull manager

<p>Account holder<br />Ethan Willemse<br />Mobile number<br /> ********** 498<br /> <br />I have never been so disgusted at how telkom treats a paying customer they have the worst customer service ever I feel they are the only company in s.a that is not tcf compliant.</p> <p>I upgraded my contract in August (something I regret doing) and when taking out my contract I requested my direct debit day be changed to 31 as I get paid the 27 I was assured not to worry this has been done. The following month my line got cut as there was no money in my account I then called them and they told me direct debit day for 25 again I told them I dont want that I get paid the 27 I want the 31 again I was assured this has been completed on the same call I asked the advisor if I can go on to the free me plan as I was ****med in store by going on to a plan where I get 100min and 1gb data the service advisor said this can be I again took there word waited whole weekend and no callback or sms or any feedback I then called back the tuesday only to find out o must go to store to do this when going to the cape gate store they advised that customer service is lying this cant be done now im paying amount on my contract I cant afford on 27 jan 2017 I received a text from telkom stating they cutting my line due to miss payment I then immediately called them to get this sorted and was told by advisor not to worry my payment is up to date ignore the text I then continued with life as per normal on 02feb2017 a amount higher then my billing amount was taken from my bank account money I did not have leaving my account in a overdraft of R657.00 when calling telkom to find out what thus payment was because according to me payments were up to date as per advisor spoken to on 27/01/2017 I was then told that the amount taken was my billing amount and a late payment fee I was never advised that late payment fee will ever be added secondly its not my fault telkom debited the next month and not January I requested to speak to a manager waited 15min eventually spoke to Latoya Parker explained everything to her and she assured me that she will be listening and investigating this and send me email confirmation of our conversation I waited whole day no email sent I then called back 03/02/2017 was on hold for 30min call was a hour still no feedback I want compensation for all late payment fees and overdrafts</p>