Liberty midlands mall branch pre-order not in days after release date.

Telkom liberty midlands mall. I have pre-ordered s21 ultra and its been almost a week after release date and I have not received my device. The store does not answer their store contact number nor there cell number it just rings. This is very shady to treat customers this way, and plus they ombre one of the biggest providers. I presume an employee is hiding orders and not answering calls please look up Cheyney Francis ***.