*****/Billing System/No Communications

Dear Telkom,

This is a follow up of the reference number: AI **********

after my first contract I already had enough with you but one of your agent promised me that my account was mishandled, and it will be dealt with better this time and that’s why I renewed ( I was so stupid).

On the 31 March you debited R393.72 of which it went through, but you debited my account again on the 5th of April R393.72 and it bounced my Bank charged me R60.53 and you charged me R200 rejection fee.

On the 27 March you debited the R200 rejection fee plus R393.72 which sum up to R598.94 and it bounced because we never agreed on you debiting my account on the 27th But on the 5th, nevertheless the Bank charged me rejection of R146.27 and you charged me another R200 rejection fee.

Now, all of this could not have happened if the money you debited my account on the 31 March was allocated in my account.

1. Kindly reimburse a total of R206.80 that the bank has charged me. (as per statement attached)

2. Kindly reverse all the rejection fees you charged and fix my account accordingly.

3. Please ONLY debit my account on the agreed date going forward.

Lucky Maringa