RD
Rob D

1 reviews | Active since Sept 2012

31 Mar 2016, 09:09

***** - the lot of them!

I ordered an ADSL line earlier this month. Installation confirmed for 22nd March, with a reference number ***- wow, that was service! Then...<br> Waited ALL DAY on 22nd for the installation, but checked after lunch if all was on schedule - Lie 1. Address was incorrect, but it has been corrected on the system! Lie 2. \The technician is still busy at the previous job, but we have given him your number to call- STILL WAITING<br> Called 23rd. Lie 3. Same answers as 1 and 2 above- STILL WAITING<br> Called 24th. Lie 4. Your installation is scheduled for 31st. WHY? Lie 5. \"Technician has problems at previous job\".<br> Received an sms 29th to confirm, or if a problem of any sort, to say @NO. see Lie 1 above, so I rep**** @NO. No one called me. <br> I phoned 29th to confirm reason for @NO being sent. LIE 6. Refer Lie 1 and Lie 4. All confirmed for 31st.<br> Phoned today. Lie 7. Oh no, you cancelled via sms. Lie 1 again! Lie 8. We have rectified the information and please refer to Lie 2.<br> Called 29th to confirm. Lie 1 again! Then, Lie 2 all over again!!! I told the person to ask the technician to Call. What is this? Are Telkom personnel trained to lie constantly in order to cover their inefficiencies"

0
Replies (1)
Telkom
Telkom's reply31 Mar 2016, 10:14
Official
Hello duksy1,

This response serves as confirmation that your query has been received.
Your reference number : SM218701
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.