ZA
Zaida A

1 reviews | Active since Nov 2015

10 Apr 2016, 07:54

***** and ******* TELKOM

Good Day <br> <br> On the 14 November 2015 my husband took his phone in for repairs, he wasn't getting signal. On the document the sales assistant puts down that the phone appearance is good. <br> <br> On the 04 January 2016, he went in and was advised that he has to pay for the phone being looked at and that there is \a dent in the phone and the entire front cover of the phone is loose\" this was the new description that the lady put wrote on the document. The manager completely shrugged him off and said that he has to pay if he wants the phone back. It is not about the money. It is about the fact that his phone went in a good condition and now he being treated like this. His contract is up for renewal, and we will be going elsewhere if this is not resolved soon."

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Replies (1)
Telkom
Telkom's reply10 Apr 2016, 08:07
Official
Hello ZaidaAE,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222106.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,