1 reviews | Active since Sept 2015
***** and NOT following their code of practice
Last Friday Telkom was suppose to come and finally connect my home after i moved. The technician arrived 15.45 and explain me that the cable between my home and the pole is broken and have to be changed. And that he cant do it because he finish at 16. when I told him that it's not possible because the previous guy here had Telkom 1 month ago and it was working. He continued trying to ******** me for 5 minutes for finally telling me that HE might have made a mistake in wiring the cables but it was 15.55 and he have to leave and come back on next week.<br> <br> This Tuesday had a second appointment from 07.30 to 12.00 do make the job. NOBODY SHOW UP. Nothing not even a message saying that it's cancel. <br> <br> After that i read the code of practice of telkom and found out that i have to ask the call center manager to fix my problem. I called the center and after 35 min finally somebody pick up the phone. I asked to speak to the manager and they hang out the phone. 2nd try after 1hour on the phone, the manager told me that he will send somebody in the afternoon. NOBODY SHOW UP. <br> <br> I'm ****ed off to hear their 'sorry for the inconvenience' and want my stuffs fixed. it's RIDICULOUS
Please be advised that your query has been sent to our Technical Department and further feedback will be provided.
We apologize for any inconvenience caused.
Your ***
Regards,
Eric
Telkom Social Media Team
***
Please be advised that your query has been sent to our Technical Department and further feedback will be provided.
We apologize for any inconvenience caused.
Your ***
Regards,
Eric
Telkom Social Media Team
***
