***** AND ******

<p>I've had a telkom cell phone contract for 2 years and was due for an upgrade and against my better judgment as i have recieved nothing but bad service from telkom i went in to upgrade to an iphone 7 on the 22nd of december at the Greenstone mall branch. when i upgraded i asked the consultant Felicity how much i would be paying and she said i would pay as per normal for december and in january i would pay ONLY the prorata for the 9 days in december as well as my january subscribtion. To my suprise when i recieved my January invoice i was billed the full price for the december subscription fee together with my January fee which is not what i was advice in store when i was upgrading. i called the call center on the 4th of Jan and spoke to Nosipho Thimba who couldnt explain the charges but proceeded to advice that she would "log" it and gave me her name as a reference i called in the following day the 5th to request feedback the call center agent Parkies Mockies told me a query was never logged as adviced the day before and he couldnt help me and i needed to go to the store and speak to the manager to escalate it with the accounts department. when i arrive at the greenstone branch i was informed they dont have a manager and could not help me with anything as the consultant who upgraded my account had given me the incorrect information and i would have to pay the full amount as per my invoice. Please tell me why i should pay so much money because of your *********** stuff who lie to customer in attempts to get our money?????/</p>