NN
Noluthando N
1 reviews | Active since Oct 2012
24 May 2017, 17:41
*****
<p>Yased Hellopeter complaints ,I'm still waiting for the ghost department you said they are going to call me back and that was like a week ago, how long age you going to ignore my complaint? Should I lay a complaint with Icasa or the Telecommunications ombudsman then? Because you not intrested in assisting my query? </p>
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Telkom's replyOfficial
25 May 2017, 10:15Good day Noluthando,
Kindly note that the FreeMe Social Media Data is for Whatsup, Viber and BBM only, then your additional data can be used on other Internet services.
Please be informed that all Telkom Mobile contracts are based on a Debit Order agreement and files are sent to the banks for payments 7 days before the due date. Any manual payment that has not interfaced before files are sent to the banks will not prevent the Debit Order request already submitted to the banks and you will remain liable for bank charges and the Debit Order rejection fee that are incurred.
You need to ensure that your current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month. It is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2017, 10:15
Official
Good day Noluthando,
Kindly note that the FreeMe Social Media Data is for Whatsup, Viber and BBM only, then your additional data can be used on other Internet services.
Please be informed that all Telkom Mobile contracts are based on a Debit Order agreement and files are sent to the banks for payments 7 days before the due date. Any manual payment that has not interfaced before files are sent to the banks will not prevent the Debit Order request already submitted to the banks and you will remain liable for bank charges and the Debit Order rejection fee that are incurred.
You need to ensure that your current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month. It is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
NN
Noluthando N's updateReviewer Update
25 May 2017, 12:40Busi that is not on your contracts its says social data for social networks do not make me a fool,clarify where does it say it is for thise stupid apps you have listed and answer this you clever one what is Facebook, Tweeter ,Snap chat and Instagram classified as? also on the damn contract it doesn't state its compulsory to pay by debit if it does then sweety please tell me where it states that.You people are blood suckers and you customer service its ****en appalling.
NN
Noluthando N's update25 May 2017, 12:40
Reviewer Update
Busi that is not on your contracts its says social data for social networks do not make me a fool,clarify where does it say it is for thise stupid apps you have listed and answer this you clever one what is Facebook, Tweeter ,Snap chat and Instagram classified as? also on the damn contract it doesn't state its compulsory to pay by debit if it does then sweety please tell me where it states that.You people are blood suckers and you customer service its ****en appalling.