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<p>My husband recently app**** telephonically for our uncapped telkom adsl. It was the R599 April telkom special. On 9 May 2017 our lie got installed and the technician con firmed our line should be active immediately. They mentioned that telkom should of sent us our password and username which they did not. As we don't have a telkom phone we phoned the client service center between 18:30 and 19:30 spent more than 45 minutes holding and never ever got through to a consultant which wasted so much airtime as we phoned from my cellphone. The next day I phone telkom from my work landline and the consultant said that she could not give me the username and password as contract on my husand name which I understand but I asked that she please sms it to my husband which she said she couldn't as he has to request it himself what alot of bills hit this is. My husand can't phoe from his work phone and refused to waste 1 more minute of airtime on a phone call from his cellphone to telkom. We both from our separate offices chatted to agents via the online chat services and numerous times we got disconnected without a resolution not sure if the agents just end the chat fro there side cause they are lazy and incompetant. Later the day we fibally got help from agent Aaqib who confirmed that our line was cancelled or something to that effect but the agent said that he wold load us with 20gig data and within 48 hours our line should we uncapped this all happened the 10th may. The evening when we got home from work sti not password or username which Aaqib said he would sms we google and the got number to sms for password we did and lucky enough this sms includes ur username we then set up our device and connected to the Internet finally. Then on the 12th which is now 48 hours later I expected our line to be uncapped as promised by aaqib but when loggin in to check data usage we were still on 20gig package myself and my husb and again with numerous attempts tried to get feedback regarding our uncapped line via the telkom chat however just like previous time the chat gets disconnect while chatting to the agent. I then phoned and spoke to agent raydene who was very UNHELPFUL I requested to speak to a supervisor as she was *********** to assist she said all supervisors was in meeting and would ask someone to call me back but she never took my number after know she not speaking to my husband who number is on record. Once I realised she didn't take my number I phoned back less than 5 minutes later and spoke to a more competent agent who was more helpful she checked and record indicated that note made by aaqib is that we requested a 20gig cap on our account. Why the hell would we request something so stupid if we paying for a uncapped line the agent on the phone they said I have to hold got a supervisor name Sanele who said they have logged this to aaqib to correct as well as his supervisor cause they can't correct on there said and it should be righy with 24 hours. Aaqib was suppose to phone my husband once correct and we haven't received a phone and we sti on 20 gig cap and it almost 48 hours later. When speaking to Sanele I asked how the error that aaqib has to correct was sent to him he con firmed via email and I asked if aaqib checks his email so that it gets done in 24 hours as promised Sanele confirmed that emails always get check as this is how he gets his worked I asked if aaqib was in office that day Friday and Sanele said yes I asked if he working the Saturday and Sanele said yes. So to me there was no reason that this could not be fixed. But here I am sitting which a uncapped telkom account that was cap on 20gig and definitely planning on cancelling my contracy and taking our a contract with another provider. Telkom lies and has bad service. I haven't had and account for a week and already am struggling I refuse to continue on like ths</p>