NM
Nano M
1 reviews | Active since Sept 2016
05 Mar 2017, 17:12
*****
<p>I recieved my billing invoice and I am not happy. I don't understand why am I billed more than what I intially signed up for. I app**** for Iphone 7 plus on a contract of R799 but now I have to pay R1516.48 that I was never informed about.</p> <p> </p> <p>This is real madness...better fixing this. I just started using your services and I am already in full regrets.</p> <p> </p> <p> </p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
06 Mar 2017, 10:57Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply06 Mar 2017, 10:57
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
NM
Nano M's updateReviewer Update
07 Mar 2017, 10:05No body contacted me, my phone now say it has no service like ***...
And I don't understand why are you delivering another phone where else I have a phone. Can you please train your stuff members and stop apologising on their behalf, so that they can deliver a better service.
NM
Nano M's update07 Mar 2017, 10:05
Reviewer Update
No body contacted me, my phone now say it has no service like ***...
And I don't understand why are you delivering another phone where else I have a phone. Can you please train your stuff members and stop apologising on their behalf, so that they can deliver a better service.
Telkom's replyOfficial
08 Mar 2017, 12:39Thank you for taking our call.
Both your queries have been further escalated, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply08 Mar 2017, 12:39
Official
Thank you for taking our call.
Both your queries have been further escalated, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
NM
Nano M's updateReviewer Update
10 Mar 2017, 08:23Hi Busi,
The phone has been collected thank you. But there's still people coming to my house from Telkom to deliver a phone. I only wanted 1 phone which I recieved not to a pile of phones.
I just don't know when will I get a piece of mind... one problem after another. As adviced I went to Telkom store in Greenstone to do a SIM swap, the lady who was assisting me she made the situation form better to worse. She did two(2) SIM swap on the same number (my number), her realising her mistake instead of reactifying it she told me her system is running low, my SIM card will be activated after an hour or so. I went to Telkom Festival mall only to find that both SIM went activated. Its been a week since my phone is not working, I haven't enjoyed anything about this phone contract. I'm tired of having to call Telkom everything day because problems keeps on recurring.
Case number ********** 87A
Can you please fix this, I'm tired
NM
Nano M's update10 Mar 2017, 08:23
Reviewer Update
Hi Busi,
The phone has been collected thank you. But there's still people coming to my house from Telkom to deliver a phone. I only wanted 1 phone which I recieved not to a pile of phones.
I just don't know when will I get a piece of mind... one problem after another. As adviced I went to Telkom store in Greenstone to do a SIM swap, the lady who was assisting me she made the situation form better to worse. She did two(2) SIM swap on the same number (my number), her realising her mistake instead of reactifying it she told me her system is running low, my SIM card will be activated after an hour or so. I went to Telkom Festival mall only to find that both SIM went activated. Its been a week since my phone is not working, I haven't enjoyed anything about this phone contract. I'm tired of having to call Telkom everything day because problems keeps on recurring.
Case number ********** 87A
Can you please fix this, I'm tired
NM
Nano M's updateReviewer Update
10 Mar 2017, 08:51This are the order numbers that are loaded Today to be delivered...Orders numbers, ********** 624, ********** 619
NM
Nano M's update10 Mar 2017, 08:51
Reviewer Update
This are the order numbers that are loaded Today to be delivered...Orders numbers, ********** 624, ********** 619
NM
Nano M's updateReviewer Update
16 Mar 2017, 09:10It's almost two weeks now with a phone with no service. Yet month end I will still be billed for services I did not use.
Case Number: ********** 7
NM
Nano M's update16 Mar 2017, 09:10
Reviewer Update
It's almost two weeks now with a phone with no service. Yet month end I will still be billed for services I did not use.
Case Number: ********** 7