<p>Hi all</p> <p> </p> <p>yesterday i subscribed to the ShowMax Bolton Package but before i signed up i wanted to make sure that i understood what i read online. </p> <p> </p> <p>so i thought id chat to one of your consultants to find out more... i told them im on a 10gigs LTE package and i wanted to make sure that showmax wont use of my 10gigs package.</p> <p> </p> <p>she asured me that it will NOT use of my 10gigs.</p> <p> </p> <p>so i signed up, got my promo code, put it in showmax and tested when i got home.. watch about 10 minutes of showmax and it used up the last of my data!!!! </p> <p> </p> <p>could you please correct this!! attached is the conversation with the agent!</p> <p> </p> <p>i would like to continue to use this showmax subscription and it must NOT use my data as the agent said</p> <p>my number in question is ********** 883 </p> <p> </p> <p> </p> <p> </p> <p> </p>
HI shadley-skam-kamaldien
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction Ref: AI***
Regards
keagan
Telkom Social Media Team
Best regards,
HI shadley-skam-kamaldien
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction Ref: AI***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi Shadley,
As per our telephonic conversation and a follow up email we are resolving your query.
Should you have further queries, feel free to contact us.
Enjoy your day!
Regards,
Joshua
Telkom Social Media Team
Best regards,
Hi Shadley,
As per our telephonic conversation and a follow up email we are resolving your query.
Should you have further queries, feel free to contact us.
Enjoy your day!
Regards,
Joshua
Telkom Social Media Team
Best regards,
Still waiting on a resolution. nobody replies to my emails
Still waiting on a resolution. nobody replies to my emails
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