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I have had endless nightmares with Telkom Express Greenstone. Every two years i take out a cell phone contract with Telkom for my mother under my name so that i am able to remain in contact with her. During this time not one of my debit orders have bounced and i have never paid late. I upgraded my mother's phone on the 22nd of May. I decided to take the "add on" smart watch. After signing the contract, i was told that there is no stock of the smart watch and that they will have stock again when their stock arrives either tuesday or wednesday. My number was taken to let me know, however i had not heard anything by wednesday and there are no numbers by which the store can be reached, so my husband went into the store to find out what was happening. The manager told him that they never said that the watch will be there by Wednesday, and that the watch cannot be cancelled even though it is advertised as an add on in the telkom booklet, it is a package on their system, so we would need to cancel the whole contract and then pay penalties. He was then told that they will check with other telkom stores and have a watch sent to us and it should arrive by Thursday/Friday. On Sunday, after still not hearing anything, we again made a trip to the store, upon which we were told that they cannot tell us when the watch will be available. I have signed a contract for an inflamed price for a watch that i do not have. i have expressed my upset about not being able to cancel the watch from my contract, after which i was told that i should have cancelled the contract after they told me that there was no stock, which is utterly unacceptable because it was not told to me from the very beginning that i a date for the arrival of said watch is undetermined. Had this been said to me i would of course have cancelled the watch off of the contract. The lady behind the counter assured my husband that she will be at work all week and will dedicate her efforts to sorting out the problem and has given me her whatsapp number. On Monday i follow up again, and am told that there are no updates and that i will receive an update the next morning, next morning comes i am told that she is not at work, this brings us up to the present moment, today, after I had followed up and again been told that she is not at work. I am tired of the lies and misinformation. I have done nothing wrong on my end but i am the one paying for their incompetence. Please can someone competent phone me?????!!!!