Level of incompetence laughable

My problem started just after the weekend of 2-5-2015 when supposed maintenance occurred at the Wilgehof exchange. My internet has been disconnecting every few minutes and I have made numerous calls to the call centre. Two techs have been by my house to stare at my modem and do nothing further but tell me that they have never seen such a problem and don't know how to fix it. Seriously?! Isn't that their job? <br> <br> The weekend I was told nothing, on Monday I was informed that this is a problem with the D-Link modem and now today it is apparently a software exchange problem. If this is the case why has it not been fixed? Are those techs sitting staring at the equipment, as they did with my modem, hoping that some magical fairy fixes it for them? I was told the technician would contact me today and let me know what is happening. I am still waiting for this promised call. PLEASE I WOULD JUST LIKE TO BE INFORMED WHEN THIS PROBLEM WILL BE FIXED!! \I DON'T KNOW"IS NOT ACCEPTABLE!!<br> <br> I am so tired of having endless problems with Telkom and having to struggle for weeks to get even the tiniest fault sorted out. <br> Does customer service mean nothing to them? <br> <br> My Fault number is: 104CVK080515"""