RE
Robert E

1 reviews | Active since Sept 2015

06 Sept 2015, 23:05

Level of incompetence 9000

Still waiting for service to be supp**** to my property after over a month<br> <br> Due to various 'technical issues', I waited over a month to have a phone line installed on 26 August 2015. <br> <br> Immediately after receiving the installation confirmation SMS (26 Aug 2015), I called the call centre to request my line to be activated for ADSL 10mbps - I was told 2 - 7 working days for this. OK<br> <br> 2 days after the ADSL was requested I received a notification SMS confirming my ADSL line is ready and just required activation during the self install. Great I thought - finally.<br> <br> However in activating/testing/mucking around, the Telkom technician managed to unpatch/disconnect my phone line at the exchange because now my new phone number rings but not at my property! Reported this fault on 29 Aug 2015 and I still waiting for the issue to be resolved. <br> <br> Call centre staff said that number of technicians in the area is limited, so I requested the ticket to be escalated. I was told by one operative that a technician had visited my property to resolve the issue 3rd Sep, not true. Not good enough this.

0
Replies (1)
Telkom
Telkom's reply07 Sept 2015, 01:47
Official
Hello remerton,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team
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