Level of Competency

Please refer to my query logged # ********** 6 regarding a call out fee that was charged and charges for services being down 9 October - 22 November. I received a call from a lady today informing me that the charge for the call out would be reversed, unfortunately she was so *********** and on my request for her name she dropped the call on me. I find it quite disappointing to find that as a customer I have to deal with such ***********, unprofessional people. What are we paying for again Telkom?