Letter of demand - what a farce!!!

Dear National Credit Manager,

I believe that you would have a far easier time and avoid people complaining about the blatantly stupid letters of demand you send out if you provided better means for your clients to manage their own accounts.

I have been trying for three month to change my banking details with Telkom because the account you used to debit has been closed for three months now.

I refuse to continue having to pay you by credit card and am offered no other means to resolve this case by contacting your call centre or via my online portal or by contacting you directly. As another irate client has indicated; you provide no contact details on your "LETTER OF DEMAND"

In fact I agree with their response, due to the poor performance under which you govern these actions, you have NO right to demand anything!!! or to black list me when during the covid lockdown you have made it virtually impossible for me to resolve this matter.

You can't get my address right!

Customer Number: ***

I demand that you contact me with supreme urgency to resolve this matter or I will raise a complaint against you in terms of the 129(1)(a) OF THE NATIONAL CREDIT ACT, NO. 34 OF 2005 you so freely shove in my face!!!