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Oscar O

1 reviews | Active since Jan 2015

11 Nov 2015, 10:57

Let me take your money and give you nothing

And to the lack of service from telkom continues. No feedback regarding fees charged but no services rendered. Apparently there is no infrastructure in my area even though i have an existing line. Makes you wonder why the technicians gets paid. <br> <br> So the social media team tried contacting me multiple times, but they couldn't get hold of me (once in telkoms eyes is multiple times) sending me an email telling me i can reply to the mail should i have any further queries. <br> <br> 5 emails later and still not a single response from their side, contacting sales to get clarity on the progress, getting out through to technical, then redirected back to sales then back again and so forth the chase continues from my side. <br> <br> Phoning from a cellphone to their service centre is not free and keeps costin me money in order to try get some clarity on where the order is standing at the moment. <br> <br> Such a waste having a service provider providing no service and they think everything is how it is meant to be, im getting tired of the incompetence of Telkom.

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Replies (1)
Telkom
Telkom's reply11 Nov 2015, 11:29
Official
Hello OscarOlen,


Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM153239

Regards
Luleka
Telkom Social Media Team