Let down again!

On 14 December, my landline and internet services were disconnected because of copper cable theft in the area. As of today, 5 January, my services still haven't been restored. This is despite the fact that other Telkom customers in my residential complex had their services restored on 29 December 2017. I have been advised three times that a technician will personally attend to the problem at my unit. Needless to say I am still waiting. Is anyone at Telkom willing to help save my small business from folding?