NH
Noellien H
1 reviews | Active since May 2017
28 May 2017, 21:38
Let down
<p>I requested Telkom to cancel my ADSL service but I wanted to keep my landline. I made it very clear on the cancellation form. My husband works from home and is very dependent on the landline. Telkom went and suspended both my adsl as well as my land line. And when I told them about the mistake they made I had to order the landline service from scratch - would take 7 working days. I complained about that and they said they would expedite it due to the fact that it was their mistake. However we are still waiting!</p>
Helpful (0)
Replies (7)0
Replies (7)
Telkom's replyOfficial
29 May 2017, 10:37Hi Eternalone,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply29 May 2017, 10:37
Official
Hi Eternalone,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
NH
Noellien H's updateReviewer Update
31 May 2017, 18:04Dear Launa, should I say thanks for nothing? Nothing has changed other than that it now seems that I am going to get a different landline . The only place where I can obtain some info is on the Telkom website when I log in and under the relevant order number, ********** 14, it now lists a different phone number. If this is true it will be really detrimental for my husband's business. Thank you very much!
NH
Noellien H's update31 May 2017, 18:04
Reviewer Update
Dear Launa, should I say thanks for nothing? Nothing has changed other than that it now seems that I am going to get a different landline . The only place where I can obtain some info is on the Telkom website when I log in and under the relevant order number, ********** 14, it now lists a different phone number. If this is true it will be really detrimental for my husband's business. Thank you very much!
Telkom's replyOfficial
01 Jun 2017, 13:11Good day,
Please send us a private reply with the number that was cancelled as well as ID number of account holder and the order number for the new number and we will assist. Please note you must check the tickbox that says "Post a private reply" otherwise HP website blanks out numbers .
Thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply01 Jun 2017, 13:11
Official
Good day,
Please send us a private reply with the number that was cancelled as well as ID number of account holder and the order number for the new number and we will assist. Please note you must check the tickbox that says "Post a private reply" otherwise HP website blanks out numbers .
Thank you
Yazied
Telkom Social Media
Best regards,
NH
Noellien H's updateReviewer Update
01 Jun 2017, 14:20My name is Noellien Human.
ID number is ***
Order number is ***A
We can't to keep our existing number ***. I want all my existing settings and number as indicated. And this should have been fixed last week already.
NH
Noellien H's update01 Jun 2017, 14:20
Reviewer Update
My name is Noellien Human.
ID number is ***
Order number is ***A
We can't to keep our existing number ***. I want all my existing settings and number as indicated. And this should have been fixed last week already.
NH
Noellien H's updateReviewer Update
01 Jun 2017, 14:21want*
NH
Noellien H's update01 Jun 2017, 14:21
Reviewer Update
want*
Telkom's replyOfficial
01 Jun 2017, 15:14Good day.
Thank you. Our team will look into this matter and advise.
Regards,
Moenieb
Telkom Social Media Team.
Best regards,
Telkom's reply01 Jun 2017, 15:14
Official
Good day.
Thank you. Our team will look into this matter and advise.
Regards,
Moenieb
Telkom Social Media Team.
Best regards,
NH
Noellien H's updateReviewer Update
07 Jun 2017, 14:51Hi Monieb
It seems Telkom just absolutely could not care less? How difficult can it be to reconnect a line that was disconnected. It has now been almost three weeks and we are still without a landline. And I am supposed to be a pinnacle client! When are you going to provide me eith a meaningful response - other than just lip service!
NH
Noellien H's update07 Jun 2017, 14:51
Reviewer Update
Hi Monieb
It seems Telkom just absolutely could not care less? How difficult can it be to reconnect a line that was disconnected. It has now been almost three weeks and we are still without a landline. And I am supposed to be a pinnacle client! When are you going to provide me eith a meaningful response - other than just lip service!