Less than useless assistance! Dishonest and disrespectful!

<p>Just spoke to Thulani on the online chat, he was less than useless and ended the chat when I asked him further questions - that he could not answer.</p> <p>This is ridiculous and shocking service - to say the least.</p> <p>Your Clearwater store consultants told me I could buy a pre-paid unlimited free me package for 30 days. All i had to do was buy the airtime and it can then be converted. I did this and then Thulani tells me I can't. I am highly upset about this blantant dishonesty and disrespect. This is an unacceptable sales tactic and I actually require a refund for the R1000 that was spent for false advertising on a product that does not even exist.</p> <p> </p> <p>I expect your URGENT response to this matter.</p>