MR
Melisha R

1 reviews | Active since Jan 2013

24 Jul 2015, 16:07

Less than 4 MONTH Contract - Charger does not work

Hi,<br> <br> I took out a new contract with Telkom Mobile Pavilion early Mar2015 - iPhone 5s, since the end of JUN2015 - they charger seems to have given up and does not charge my mobile for some reason. Yet, i am able to use other friend iPhone chargers. Is this acceptable, for a brand new product to have defects in less than 6 months?<br> I call the Pavilion branch now and Vernon tells me, I can bring in the charger - but the mobile will have to be taken in too?! wheres the logic in this? the problem is not with the mobile, but the charger - cant this simply be replaced?? A swift response would be appreciated.

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Replies (1)
Telkom
Telkom's reply24 Jul 2015, 17:16
Official
Hello Melsh,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway by our Mobile Team & feedback will follow.

Your social media reference number SM128242.

Regards
William
Telkom Social Media Team