MR
Melisha R
1 reviews | Active since Jan 2013
24 Jul 2015, 16:07
Less than 4 MONTH Contract - Charger does not work
Hi,<br> <br> I took out a new contract with Telkom Mobile Pavilion early Mar2015 - iPhone 5s, since the end of JUN2015 - they charger seems to have given up and does not charge my mobile for some reason. Yet, i am able to use other friend iPhone chargers. Is this acceptable, for a brand new product to have defects in less than 6 months?<br> I call the Pavilion branch now and Vernon tells me, I can bring in the charger - but the mobile will have to be taken in too?! wheres the logic in this? the problem is not with the mobile, but the charger - cant this simply be replaced?? A swift response would be appreciated.
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Replies (1)Telkom's replyOfficial
24 Jul 2015, 17:16Hello Melsh,
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway by our Mobile Team & feedback will follow.
Your social media reference number SM128242.
Regards
William
Telkom Social Media Team
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway by our Mobile Team & feedback will follow.
Your social media reference number SM128242.
Regards
William
Telkom Social Media Team
Telkom's reply24 Jul 2015, 17:16
Official
Hello Melsh,
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway by our Mobile Team & feedback will follow.
Your social media reference number SM128242.
Regards
William
Telkom Social Media Team
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway by our Mobile Team & feedback will follow.
Your social media reference number SM128242.
Regards
William
Telkom Social Media Team
