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Omprakash D

1 reviews | Active since May 2015

08 May 2018, 10:23

Legal assistance against telkom

Why does telkom give customers such bad service? I have had a phone line installed in January the technician did a terrible job, the line was sagging/falling, i informed telkom and nothing was done. The line eventually cut and i had informed telkom 3 weeks ago they said they are testing the lines (the line is cut from the pole, how can you be testing for a week)..... Now going on 3 weeks and phoning the call centre everyday still no progress. I am tired of this service and treatment. Is there anybody who could legally assist me be heard by telkom because i think they think this is a game, to bill people for service we dont have. My ref is 242ANK290418 for line number ********** 237. Please if anybody knows who i can contact to legally assist me in this please message me. I am tired of telkom treating us this way

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Replies (2)
Telkom
Telkom's reply21 May 2018, 14:33
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

Your fault is in hand with our cable team. Escalation has been send for attention. You will be notified when technician is on route.

Interaction ***

Regards

Hazel

Telkom Social Media Team

OD
Omprakash D's update21 May 2018, 15:39
Reviewer Update
This must be the eleventh escalation, it is now one month exactly since the fault has been reported and still no show from Telkom. Every time i call you guys just brush it off with an escalation. I even spoke to managers and told them that the fault is in my yard and that the cable has now snapped in my yard but i dont think any of the consultants or the managers understand what i am easily saying, they keep testing the area. and further more the area line is not affected as there is another line in the property and that persons line is working. I think youll need to listen more and sort out my line as i refuse to be debited for a pathetic service from you guys.