Legal action pending: Taking my money for 4 months with no device and contract was cancelled on day 2 already

<p>Good day, This contract was taken out in JULY and 2 days after that I returned the device unopened and cancelled the contract in store (Tygervalley). I have since been billed every month for 4 MONTHS and still my cancellation has not been attended to and my money has not been refunded. After NUMEROUS calls to the call center and them "escalating" my query with NO action yet, I am hereby informing you of legal process. My bank charges for late fees and missed debit orders because I am short on my bank account balance due to YOUR taking of my money when I do not have that service with you NOR do I have your device anymore either! Therefore, If this query is not resolved within ONE WEEK of today 28 October 2016 I will be taking legal action against Telkom because this is THEFT at this point and your billing me for services i dont have is against the Consumer Protection Act and I have given AMPLE time for you to rectify this under this act.</p>