LEGAL ACTION NEXT STEP

This is the 3rd week my line has been suspended ,i made payment on the 29th of Jan but my lines are still no unsuspended...ive been calling everyday for more than 5 times a day,and have sent my Bank details and proof of payment to more than 10 call centre agents but im still not help. Today i was told line will be back after 9 days. How do u expect me to work and receive texts etc. So for 3 full weeks i dont have a phone and end of this month you will expect me to pay a bill for service i have not used. Since there is no way of contacting anyone higher in your departments,expect a call/visit or whatever from my lawyers i have proof of all the emails ive been sending and all the replies ive had from your department. So my case is as solid as your non-assistance. Im really tired of being told the same thing for two weeks, so as from today all communication and correspondence will be done through the legal people,because clearly no one wants to assist me .