MH
Mark H

1 reviews | Active since May 2011

12 Nov 2015, 12:40

Left Telkom 10 years ago, now I remember why.

Left Telkom because of horrible service.<br> Now i require a Landline for Internet.<br> Apply for landline.<br> Declined with no reason.<br> App**** again, success.<br> Got Appointment SMS confirming for 11-11-2015.<br> Make arrangements for the day.<br> Technician doesn't show. <br> Marketing phones me now to answer questions. <br> Cant answer questions as I have not received any service. <br> <br> A big thank you to the social media people at Telkom, you are the guys taking the flack for the *********** technicians. <br> Special thanks to Rafeeqah Isaacs who has gone above and beyond to try and resolve the problem.<br> Rafeeqah,I hope they promote you, your hard work and work ethics needs recognition! We need more people like you in this country. <br> <br> Problem still not resolved, and please please please, DONT bother replying with the same generic excuse that has been posted on this site a 100000 times over.<br> <br> Rather get rid of the whole appointment SMS system as it clearly does not work!<br> What is the mandatory number of installations for technicians, 3 a day if memory serves me right?<br> I went as far as moving furniture and things to make it easier for the techies, what a waist of time that was.<br> <br> Government + Telkom + Monopoly = #@@$!<br> <br>

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Replies (1)
Telkom
Telkom's reply12 Nov 2015, 13:53
Official
Hello TombStone,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM161502

Kind Regards
Colleen
Telkom Social Media Team