Left stranded by Telkom mobile 😠

Not so happy with Telkom after being with the for the past 24 months. In my head I though we had a good relationship as customer and service provider and that is why I called in to extend two of my contracts with them and on top of that took two more. The lady that assisted me telephonically in February 2024 advised me the two contracts would receive 80GB data and with that I would have been paying R10.00 lesser. Guess what? Both those numbers have been miracuously converted to prepaid. Customer service can not assist so I try to speak to sales but sales sends me back to the customer service and I am told I need to get a court order to get that call recording to prove that I didn't request for cancellation. Can someone just please reinstate my lines onto contract. Why should I beg for Telkom to provide me with a service that I have proven record for paying for it???