Left in the Dark (Terrible service and inefficient call centre)

Telkom has left me without service for a month. Their call centre staff had given me the run around and **** to me on a daily basis. I have incurred airtime costs and also my business and my kids learning has been effected.

I have been a client of telkom for the longest time. I moved homes at the end of 2018. I contacted them in October to cancel the line in Nov. Needless to say this was never done. During this process i app**** for a new fibre line at my new property. knowing telkom did not resolve my cancellation as yet. Eventually Telkom got back to me (Two months later) the lady was helpful but made a huge mistake. She actually cancelled my new line as well. I have been up and down for the last month tyring to get this resolved. The call centre and the person who cancelled it have not assisted, instead asking me to call another department and not taking accountability. I emailed the agent as well as her manager but still no help. I need my fibre line reactivated so that i can continue with my life.