Left in the dark- BAD service

I have called Telkom insurance for the past 3 days with no response. Finally this morning I spoke with a lady who's name I did not get, half asleep she answered and took my details. No warmth in her tone. Sounds upset with the world. I gave her my details... Email address and contact numbers only... She then said that I will get the contract in 3-5 days... I needed to ask questions like what to do after the contract was issued and when I should be covered including her name, but while I was talking the line was droppped. I am not sure if I wasited my airtime, as I do not know if the requested was processed.