Left hanging on and cut off many times

I tried to call Telkom today to cancel my telephone and adsl line, my call to them from my cell phone mind you, started at 9h55, 32.06 minutes later the call cut off, I tried again at 11h48, again held on for 20.01 minutes, then cut off. I decided to go to their website, what a shambles, if that is what they feel is a website for a corporate company they really need help. I found their online chat, thinking I would get somewhere started at 12h08 and was disconnected at 12h27, after begging to get some help. I did ask for a call back during this period, I am still waiting, at 12h28 I asked for help again on the inline chat, nothing!!!! All I wish to do is cancel my line. In the old days you used to be able to do this instore, not any more, they would rather you waste money and time holding on your phone.