Lebaja Moloi disrespectful to customers

Warranty only covers software problems.<br> Physical and water damages to the devices doesn't cover at ALL.<br> <br> Kind regards<br> Lebajoa Moloi<br> <br> Your fault it's a PHYSICAL damage, you didn't specify that you dropped the phone, that is the reason why it took so long at the repair centre. In this case there is nothing I can help with.<br> <br> These two emails were sent to me from Lebaja Moloi after my phone was taken in for repairs a month ago. He rudely told me that the battery being damaged was my fault even after I had told him that my phone was not even seven days old. I was quoted for damages because they assumed that the damaged sustained by my phone was my fault even though on the damage sheet it was specified that the battery was swelling when it was charging. not once did he listen to me when I tried to explain matters to him. Telkom and the Samsung device life cycle centre were also of no help to me during this entire process. The Telkom Cresta Manager came out once during this month long process to tell me that, he does not work at the repair centre and that his hands are tired because he cannot fix my phone for me. This is to show both of them that I am not a doormat. TELKOM SA