Leaving Telkom mobile

On the 18-08-18 i bought 2g with 2gb nite surfer. 5 days later, i still haven't received it. Call Centre system down for 4days. When they finally go live, I am told it's gonna take another 72 hours for my data to be loaded. Haven't been able to work the past 4 days. Why should I bw inconvenienced so much like this. Need my data loaded so i can use it up and port to another network. ********** 064