Leaving me high and dry

2 weeks ago i i asked for my line to be moved,i was informed it cant happen as there is no telkom line in the area i moved to due to theft i dont understand how if a line is ****** telkom does not replace it. I am a paying customer now they are leaving my high and dry. What doesnt make sense is if a shop looses stock due to theft they replace stock if a electricity cable is ****** it is replaced but telkom tells me if a cable is ****** they will not replace it so that means half of south africa should already be without a telkom line. Now telkom please tell me are u just going to say there is no line so i must accept it. A ****le with capped internet is expensive are u able to offer me the look alike phone with a uncapped unlimited call sim card at a reasonable price. Or what option is there. I am really disappointed in this service i feel u just dont care. I have bought printers phones xbox dstv explora among other things and been a paying customer for years.