Leave My Money Alone

Telkom, please stop helping yourself to my money! I hate complaining on a platform like this but I don’t know what to do anymore. I cancelled my contract with you months ago and have ported my number to MTN so I have nothing to do with you! After cancelling my contract you took money out of my account which I was pretty sure wasn’t owed to you. I phoned and asked what the reason was and I was given a reason which I didn’t agree with but I left it as they told me that it was the last payment to come off of my account.

This week, after my contract has been cancelled for months, my number being confirmed that it had been changed to prepaid and the contract has been cancelled AND my number being ported to MTN you guys are still taking money out of my account?? You took a random R3.54 on 25 Jan and another R202.70 this morning.

This is really insane and theft in my opinion. Then I get an sms saying that my account has been suspended. I have cancelled my contract with you months ago. I have been confirmed that it is cancelled. My number is ported and moved to MTN so I don’t know what makes you feel you can help yourself to my money.

Like I say I hate complaining publicly but I don’t know what to do anymore because I have been told more then once from someone at Telkom that my contract has been cancelled and there won’t be anymore charges on my account.

I will reverse this money (again) and I would like some proof that my banking details have been removed off of your system so that you don’t try and take it again... or more money.