Leave cellphone contracts to experts like cellc

I was debited for my telkom account in August, even though I never recieved the phone yet, When we raised a complaint Audrey told us that the contract does not begin until the account is activated and that the Debit from August would be credited to our Bill when the contract is activated, even after bieng told this, we were debited for Sep and Oct however Sep's payment was debited in Aug as it was done before the phone was delivered.On 8 Sep 2015,who had advised us of the above, when I email her, we get no response to sort out this issue, on 2 november we put a complaint on hellopeter, with reference number is SM141166, got told we will be assisted, nothing yet, I wish we had never taken up a contract with Telkom, it was endless problems from day one of signing this contract, you should rather stick to house phones and not try and go into the cellphone area, leave that to the experts