AS
Adriaan S

1 reviews | Active since Jan 2015

16 Jul 2015, 16:29

Leaders in bad service

I have a internet promo 5 account that ended February 2015.<br> <br> I made it very clear to Telkom that a don't want to renew the contract. I completed the cancellation request form in February @ Irene Telkom outlet. The representative that helped me was Trinity.<br> <br> Its July and I'm still being billed for this account.<br> <br> I have been to Irene, Centurion and Menlyn mall. I have made numerous request to cancel the contract but still I'm being charged every month.<br> <br> I have 2 case numbers<br> <br> ***9 and ***9.<br> <br> On top of being billed every month I don't want to mention the phone bills and fuel used driving around finding a Telkom outlet where people actually do there jobs.<br> <br> I firmly believe that Telkom is the leader in poor customer services in South-Africa.<br> <br> Its and absolute joke...<br> <br> How much more time should I spend driving around and phoning customer care to have this resolved.<br> <br> Please cancel this contract IMMEDIATELY!!!<br> <br>

0
Replies (1)
Telkom
Telkom's reply16 Jul 2015, 17:20
Official
Hello PaNsY,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126089.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team