Lazy stupid people employed in Sales

I app**** online for the Broadband package and was sent a mail that I was successful. I was mailed the reference number # ***. I was called and advised them that I was busy, so could they please call me back later. I was called later in the day by some uneducated woman who took my ID number then cut the call. I was sent a mail later that I had to re-apply online. I attempted that but was informed that I had already submitted a request. Do TELKOM staff even know how their own systems work. It just shows how inept the staff are at Telkom. Its a very bad reflection of the company. Can someone with some knowledge please respond and not give me some dumb generic response.