Lazy staff...Intentionally provided with misinformation.

Yesterday I had collected a prior contract at the Telkom Chatsworth branch I requested my existing number to be ported as the new contract number, the assistant advised its a Sunday the call center is closed the number won't be ported immediately it will only change over on Monday ,in the time being my number will still be active. All of this was lies my original number was deactivated. I called the call center this morning and they advised they are unable to port numbers it can only be done in-store and the lady at the store had ****. This is absolutely unacceptable. Does Telkom not adhere to the rules of TCF? Telkom staff at this store is extremely poor and fail to assist customers when there's no commission to be gained. What is the recourse for your agents that blatantly lie to customers and don't fulfill their job requirements?