1 reviews | Active since Apr 2011
Lazy service
Hi so last night our cable was ****** and so I reported it. I received a message saying they will fix it. Then I called again today and was informed that Telkom is taking a leisurely break until the 16th of January. So now our entire area has to wait until then for any action but they basically hunt you down if you are an hour late with your payments? How does that work???
I am attaching my message that I have received from them last night: Telkom SA: Dear Customer,fault has been created for Service ID .... Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.
I am guessing ASAP doesn’t really apply here
Good day YOLIDUP,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day YOLIDUP,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,